MMI Holdings: Metropolitan Retail Learnerships 2018 in Eastern Cape
MMI Holdings is offering opportunities for Metropolitan
Retail Learnerships Programme 2018 / 2019.
Learnership Application Closing Date:
15 February 2018.
Learnership Location: Eastern Cape (Bizana,
Lusikisiki & Mount Frere)
Learnership Provider: MMI Holdings
/Metropolitan Retail
MMI Holdings Limited (MMI) is a South African
based financial services group listed on the South African
stock exchange, the JSE. The group operates in the market
through multiple client-facing brands including insurance and
investment brands Metropolitan and Momentum, South Africa’s
number one cell captive insurer Guardrisk and wellness &
rewards programme Multiply. MMI operates in 14 countries, 12 in
the African continent, United Kingdom and India through a
direct presence, strategic partnerships and joint
ventures.
MMI’s purpose is to enhance the lifetime Financial Wellness of
people, their communities and their businesses. Financial
Wellness is a continuous process of planning and management for
individuals, households and businesses, with the aim of
affording expenses and achieving goals over one’s lifetime. Our
promise to our clients is to be their Financial Wellness
partner over this life-long journey, using our expertise and
solutions to help them develop and reach their goals. Visit us
at www.mmiholdings.co.za
INTRODUCTION
Metropolitan is one of the oldest financial
services brands in South Africa. With a 116 year legacy of
serving the communities in which it operates, Metropolitan
represents true empowerment in serving Africa’s people through
affordable financial solutions that create financial growth and
security.
Metropolitan operates in South Africa, but the brand is also
present in 12 African countries including, Namibia, Botswana,
Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet
the needs of low income clients, including funeral insurance,
health, savings, hospital cash-back cover, retirement solutions
and life insurance.
www.metropolitan.co.za
ROLE PURPOSE
The purpose of this role is to provide
effective, efficient and professional service to
customers.
REQUIREMENTS
Have a valid Grade 12 or National Senior
Certificate with pass mark in Maths or Maths Literacy,
English and a second language
Have good communication skills
Be under the age of 35 years on 1 February
2018
Be unemployed
Must never have been on a previous
learnership
Must not be currently studying with any
other tertiary institutions or plan to be studying in
2018
No applicants with a degree or diploma may
be considered for this programme
RESPONSIBILITIES AND WORK
OUTPUTS
Administer and process customer
queries
Manage day-to-day assignments by adhering
to the following:
Ensure the understanding of daily assigned
tasks
Ensure the understanding of the
methodologies and procedures to complete the assigned tasks
and achieving set targets
Ensure the understanding of tracking of
own results and giving and receiving feedback on problems
experienced during the completion of the tasks
Ensure the understanding of feedback on
performance and accepting the help of other
Ensure that problems are identified and
solved as soon as possible
Keep track of own performance in order to
adhere to the standardized quality objectives
- Manage own expenses to support the maintenance of the
departmental budget
Maintain service levels to ensure customer
satisfaction
Ensure the delivery of customer service
aligned to the 6 customer services criteria
(6 C’s)
Ensure compliance to regulatory Treating
Customer Fairly outcomes.
Take responsibility for own
development
COMPETENCIES REQUIRED
Achievement Orientation
Customer Service Orientation
Concern for order, Quality and
Accuracy
Analytical Thinking
Flexibility
ADDITIONAL INFORMATION
Successful Learners will be paid a living
allowance called a stipend and as such must carry their own
costs of all related transport and other expenses for the
duration of the 2018 Learnership.
There is no cost at all to apply for this
Learnership.
CONTACT DETAILS
For further information please contact Litha
Maneli who is the HCBP dealing with this position on 041-363
5537.
HOW TO APPLY
Please submit your application via our
Careers page on www.mmiholdings.co.za
To apply, please follow the official system
application process and get in touch with the PeopleSoft
Helpdesk (021 940 5169) if you need further assistance.
Closing Date
15 February 2018
Contact Details
Litha Manelii
[email protected](The
purpose for this email address is solely for queries regarding
the advertised position and no emailed CV’s will be accepted.
Only online applications submitted via our Careers page will be
considered.)
All positions will be filled in accordance
with our Employment Equity plan.
We also encourage people with disabilities
to apply.
For latest South African Government Departments,
Municipalities, Parastatals Jobs / Vacancies visit
workforgov.co.za
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